Shipping policy

At ICONA VAPE, we aim to provide fast, secure, and reliable delivery for all orders placed through our website. This Shipping Policy outlines the terms and conditions regarding the shipment of products to our customers across Pakistan. By purchasing from ICONA VAPE, you agree to the terms set out below.

1. Shipping Coverage

  • We currently ship to all cities, nationwide within Pakistan.
  • Deliveries are handled exclusively through our trusted courier partners: PostEx, TCS, and inDrive (for select local deliveries).

2. Processing Time

  • Orders placed before 4:00 PM (Monday–Saturday) are processed the same business day.
  • Orders placed after 4:00 PM or on Sundays/public holidays will be processed the next working day.
  • An order is considered confirmed only after full payment has been received and verified.

3. Delivery Timelines

Estimated delivery times (non-guaranteed):

  • Karachi: 1–2 business days
  • Same Province: 2–3 business days
  • Outside Province: 3–5 business days

Please note: These timelines are estimates only and may vary due to courier operations, weather conditions, government restrictions, or other unforeseen events. ICONA VAPE does not guarantee delivery dates.

4. Shipping Costs

  • Flat Rate Shipping applies to all orders nationwide.
  • Free Shipping is available for orders worth Rs. 10000 or above.
  • In cases of incorrect addresses, missed deliveries, or customer unavailability, re-delivery costs must be borne by the customer.

5. Pre-Orders & Order on Request Products

  • Products marked as Pre-Order or Order on Request are not held in stock and are specially sourced.
  • Delivery times for these items depend on supplier availability and international shipping, which may extend beyond standard timelines.
  • No cancellations, returns, or refunds are allowed for Pre-Orders or Order on Request products unless ICONA VAPE delivers the wrong item, with proof required at unboxing.

6. Payment & Confirmation

  • Cash on Delivery (COD) is not available.
  • Due to the increasing risk of fake and fraudulent orders in Pakistan, ICONA VAPE only ships orders after advance payment confirmation through Bank Transfer or approved third-party payment gateways.

7. Risk of Loss & Responsibility

  • Once an order is handed over to the courier, title and risk of loss pass to the customer.
  • Customers are responsible for providing accurate shipping information and ensuring someone is available to receive the order.
  • ICONA VAPE is not liable for lost, delayed, or misdelivered shipments caused by courier handling.

8. Damaged or Missing Items

  • Damaged, missing, or wrong item claims must be reported within 24 hours of delivery, with photo/video proof while unboxing.
  • While ICONA VAPE may assist in liaising with the courier, responsibility for such claims ultimately rests with the courier service.
  • Minor cosmetic issues or courier packaging damage do not qualify as valid claims.

9. Delivery Delays Disclaimer

ICONA VAPE is not liable for delivery delays resulting from courier backlogs, weather conditions, strikes, government restrictions, customs delays or other factors beyond our control.

10. Contact Us

For questions or concerns about shipping, please contact:

ICONA VAPE