Privacy policy

ICONA VAPE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ICONA VAPE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details: full name, email address, phone number, billing and shipping addresses.

  • Financial information: bank transfer details, payment confirmations, and other payment-related information.
  • Account information: preferences, saved items, and communication settings.
  • Transaction information: order history, returns, exchanges, and cancellations.
  • Communications: details provided when contacting customer support or engaging with marketing messages.
  • Device & usage information: IP address, browser, cookies, browsing activity, and interaction with our website.
  • Age verification information: government-issued ID (NIC, passport, or driver’s license) when required to confirm legal age (18+).

We do not knowingly collect NIC or identification details except in cases of age verification.

Sources of Personal Information

  • Directly from you: when you place an order, register, or contact us.
  • Automatically: through cookies, tracking technologies, and analytics.
  • From service providers: Shopify (hosting, checkout, security), and courier partners for delivery.

How We Use Your Information

We use your personal information for the following purposes:

  • Order fulfillment: processing orders, arranging shipping, and handling returns.
  • Payments: processing bank transfers and verifying transactions.
  • Customer support: responding to inquiries and providing assistance.
  • Age verification: ensuring all purchases comply with the 18+ legal smoking age requirement.
  • Marketing and communication: sending promotional offers, newsletters and SMS (with opt-out available).
  • Analytics and website performance: improving site functionality and tailoring your shopping experience.
  • Legal compliance and fraud prevention: protecting against unauthorized or illegal activity.

Disclosure of Information

We do not sell or rent your personal information to unauthorized third parties. However, we may share limited information with trusted partners as necessary:

  • Courier partners: PostEx, TCS and inDrive (for local deliveries) to complete your orders.
  • Shopify: as our e-commerce platform provider.
  • Law enforcement or government authorities: if required by applicable law.

Data Storage and Security

Your data is securely stored both locally and on Shopify’s servers. We implement encryption, access restrictions, and monitoring to protect against unauthorized access, misuse, or disclosure. While we take all reasonable steps to safeguard your data, no method of transmission over the internet is completely secure.

Cookies and Tracking

We use cookies and similar technologies to:

  • Improve browsing experience
  • Track website performance and user behavior
  • Deliver personalized ads and promotions

You may disable cookies in your browser settings, though some features of the Services may not function properly.

Children’s Privacy

ICONA VAPE does not knowingly collect or store data from individuals under the age of 18. If we discover a minor has provided personal information, it will be deleted immediately.

Your Rights

You may request to:

  • Access the personal data we hold about you
  • Correct or update your personal information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications

To exercise these rights, contact us at support@iconavape.com.

Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes shall be resolved exclusively in the courts of Pakistan.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

Contact

For questions regarding this Privacy Policy, please contact us at:

ICONA VAPE
support@iconavape.com