FAQ's
Does ICONA VAPE has a physical store?
While Icona Vape primarily operates online, We do have an office in Karachi. However, Please note that our office functions solely for administrative purposes and serves as a pickup location for orders placed online.
Location: https://maps.app.goo.gl/gVXdtq9a6gn7M3DX8
Are the products sold by ICONA VAPE authentic and genuine?
Yes, all the products offered by Icona Vape are sourced directly from authorized distributors and manufacturers, ensuring authenticity and quality.
How can I place an order on ICONA VAPE?
To place an order, simply browse through our website, select the desired products, add them to your cart, and proceed to checkout. You can also contact our customer service for any assistance with your purchase.
What payment methods are accepted by ICONA VAPE?
We offer Cash on Delivery (COD) as well as direct bank transfers for your convenience.
How does the Installment process function at ICONA VAPE?
Through our partnership with QISSTPAY, we provide a 2-month installment plan on debit cards for our customers, applicable to items ranging from Rs.1000 to Rs.20000. It's worth noting that both the installment plan and item limit can increase with continued use of QISSTPAY services.
How does the PRE-ORDER process function at ICONA VAPE?
While keeping a substantial inventory of products, we ensure no customers leave empty-handed. Even for items not currently in stock, we commit to delivering every product to our patrons, whether readily available or requiring arrangements.
What shipping options are available?
We offer standard delivery within 24-48 hours within the date of purchase. Note that this applies for orders within Karachi. Shipping outside Karachi can take upto 2-5 business days. We also do provide pickup to avoid shipping charges and cut the cost for our customers.
What is the return policy of ICONA VAPE?
We do our best to address the issue and provide a satisfactory resolution. For further clarification please read our policy on return and refund policy: https://iconavape.com/policies/refund-policy
Does ICONA VAPE offer customer support?
Yes, we have a dedicated customer support team available to assist you with any inquiries, concerns, or product-related questions. You can reach out to us via email, phone, or live chat during our business hours.
Are there age restrictions for purchasing products from ICONA VAPE?
Yes, Icona Vape adheres strictly to legal age restrictions for purchasing vaping products. Customers must meet the minimum legal age requirement in their jurisdiction to make purchases.