FAQs
ICONA VAPE operates primarily online. We have an office in Karachi that serves only as an administrative hub and a pickup location for online orders. View location here.
Browse our website, select your desired products, add them to your cart and proceed to checkout. You can also contact our support team if you need assistance with your purchase.
After 3 years of serving our customers, we’ve made the decision to discontinue Cash on Delivery (COD). Unfortunately, COD led to a growing number of fake orders and fraud attempts, which affected our ability to serve genuine customers.
To ensure smooth, secure and reliable service for our loyal customers, we now only accept Advance Bank Transfers prior to order dispatch. This helps us maintain efficiency, reduce risks and continue offering the best possible prices in Pakistan.
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history and more perks so on. Additional features will be added to the account page in the near future.
Yes. All products are sourced directly from authorized distributors and manufacturers, ensuring 100% authenticity and quality. ICONA VAPE is also Official Retailer of Geekvape, Voopoo, 7 Daze, Naked 100, Black Note, Nasty Juice.
Yes. Customers must meet the minimum legal age requirement 18+ in Pakistan to purchase vaping products. Read more on Age Policy.
Shipping, Returns & Warranty
Learn more about our shipping and return policy as well as the products warranty.
• Karachi: Delivery within 24–48 hours of order confirmation.
• Outside Karachi: Delivery within 2–4 business days.
• Pickup: Customers can also collect orders from our Karachi office to save on shipping charges.
Read more on Shipping Policy
We ocassionaly ship to the United States, United Arab Emirates, Saudi Arabia, Canada. To book an internation order please check with our team first: support@iconavape.com
We aim to resolve any issues with your order promptly. Please read our full Refund Policy for detailed guidelines.
Most devices in Pakistan are covered by the Brand's manufacturer warranty. Warranty eligibility and duration depend on the brand. For details, please check inside product box or contact our support team.