Refund policy

At ICONA VAPE, customer satisfaction is important to us. However, due to the nature of vaping products and strict safety regulations, all sales are final except in limited circumstances described below. By purchasing from ICONA VAPE, you agree to this Return & Refund Policy.

1. General Policy – All Sales Final

  • For sanitary, safety, and quality assurance reasons, we do not accept returns, refunds, or exchanges on consumable products, including but not limited to:
    • E-liquids
    • Disposable vapes
    • Pods, coils, tanks, atomizers
    • Drip tips, glasses, O-rings, spare parts
    • Batteries and chargers
  • Once a product has been opened, used, or tamper seals are broken, it is strictly non-returnable.
  • Returns will only be considered if ICONA VAPE sent the wrong item. In such cases, the product must be unused, unopened and sealed.

2. Dead on Arrival (DOA) – Devices & Hardware

  • Hardware devices (disposable vapes, mods, pod systems, starter kits) are covered under a 3-day DOA guarantee.
  • Customers must:
    • Provide clear video proof while unboxing the parcel.
    • Report the issue within 24–48 hours of delivery.
  • If confirmed faulty or incorrect, we may issue store credit after inspection.
  • Devices showing signs of misuse, damage, tampering, or wear will not be eligible for return.

3. Pre-Orders & Order on Request Products

  • Products listed as Pre-Orders or Order on Request (specially outsourced, not in regular stock) are non-refundable and non-returnable.
  • Exceptions apply only if ICONA VAPE delivers the wrong item, in which case customers must provide video/photo proof at the time of unboxing.
  • Any claims outside this scenario will not be entertained.

4. Refund Method

  • Approved refunds will be issued as store credit only.
  • Store credit may be used for future purchases at ICONA VAPE.
  • No cash or bank refunds will be issued.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to ICONA VAPE’s error (e.g., wrong item shipped).
  • Returns must be securely packaged. Poor or unsafe packaging may result in refusal of the return.

6. Warranty Support

  • Most products sold by ICONA VAPE do not carry manufacturer warranties in Pakistan but international warranty.
  • Where available, ICONA VAPE may assist customers in contacting brands that actively provide warranty replacements within Pakistan.
  • Warranty claims are subject to the brand’s own policies and requirements.
  • Products damaged by misuse, liquid leakage, modifications, or improper charging are not covered.

7. Delivery Issues

  • Damaged, missing or wrong items must be reported within 24 hours of delivery, with photos or video proof.
  • Issues reported after this timeframe may not be covered.
  • Minor cosmetic scratches or color variations are not considered defects.

8. Fraud Prevention

  • All returned items will be inspected. If found to be used, altered or different from the originally shipped product, ICONA VAPE reserves the right to reject the return.
  • Fraudulent claims may result in permanent account suspension.

9. Contact Us

For return or refund inquiries, please contact us at:

ICONA VAPE
support@iconavape.com
Karachi, 75300, Pakistan
+92-3300656969